Responsible Gambling Policy
Kingmaker Casino provides online gambling-style entertainment through kingmakerplay.net. This Responsible Gambling Policy explains how we support safer play, what tools can help you stay in control, and what actions to take if gambling begins to negatively affect your life.
Gambling should be treated as entertainment and involves a risk of losing money. If it stops being enjoyable or becomes stressful, a break and professional support can be appropriate.
Minimum age: 18+
You must be 18 years old or older to use the Website and Services. Minors must not create accounts, deposit, or participate in any gambling activity.
Safer gambling principles
We encourage you to:
- Set a budget you can afford and stop when you reach it
- Set a time limit before you start and take breaks
- Avoid gambling when distressed, tired, or impaired
- Avoid chasing losses
- Keep gambling separate from essential expenses and financial obligations
- Review your activity regularly to stay aware of spending and time
Tools and controls
Depending on feature availability and account status, you can request the following tools:
Deposit limits
Deposit limits restrict how much you can deposit in a set period (daily/weekly/monthly). Once a limit is reached, additional deposits may be blocked until the period resets.
Loss limits
Loss limits can restrict losses over a defined timeframe to help you stay within boundaries you choose.
Session/time limits
Session tools can limit time spent on the Website or provide reminders to take breaks.
Time-outs (cooling-off)
A time-out temporarily restricts access for a defined period, giving you space to step away.
Self-exclusion
Self-exclusion is intended for players who want a longer pause. During self-exclusion, access to gambling features should be blocked. If reinstatement is available, it is typically not immediate and may require additional confirmation.
Account closure
You can request permanent account closure. We may retain limited information for security, dispute handling, and recordkeeping.
Warning signs and staying in control
Warning signs may include:
- Spending more money or time than intended
- Borrowing or using credit to gamble
- Hiding gambling activity or feeling guilt/shame
- Gambling affecting relationships, work, sleep, or responsibilities
- Feeling anxious or irritable when not gambling
- Repeatedly trying to win back losses quickly
If you recognise these signs, consider setting tighter limits, using time-outs, self-excluding, and speaking with a qualified professional.
How to request limits or exclusion
To request deposit/loss/time limits, a time-out, self-exclusion, or account closure:
Email: kingmakercasino_support@gmail.comPhone: +61 9 6147 3381
We may ask you to verify account ownership before applying restrictions.
Getting help and professional support
If gambling is causing harm, consider seeking confidential help from a licensed counsellor, healthcare provider, or other qualified professional in Australia. Support can help you reduce harm and develop healthier strategies.
Protecting minors and shared-device safety
If you share a device or internet access:
- Use a passcode and separate user profiles
- Do not store passwords in browsers
- Log out after each session
- Keep payment methods private
- Consider device-level parental controls
Adults are responsible for preventing minors from accessing the Website.
Operational approach
We may use reasonable operational measures to identify potentially risky patterns (for example, frequent deposits or extended sessions). These patterns are not a diagnosis. Where appropriate, we may provide safer gambling reminders and information about tools available.
Updates to this Responsible Gambling Policy
We may update this policy to reflect changes to tools, Services, or operational practices. The latest version applies once posted on kingmakerplay.net.
Contact
Email: kingmakercasino_support@gmail.comPhone: +61 9 6147 3381
Address: Level 16, 140 St Georges Terrace, Perth WA 6000, Australia