Privacy Policy

This Privacy Policy explains how Kingmaker Casino (“we”, “us”, “our”) collects and processes personal information when you use kingmakerplay.net (the “Website”) and related services (the “Services”) in Australia. It describes the types of information we may collect, how we use it, how we protect it, and how you can contact us to exercise privacy rights.

The Services may include account functionality, gameplay, and transaction features. The information we process depends on how you interact with the Website and what features are available.

Categories of personal information

Identity and contact details

This may include your name, username, date of birth (to support 18+ eligibility checks), email address, phone number, and account identifiers if you register.

Usage information

We may collect data about how you use the Website, such as pages viewed, clicks, session length, and general interaction events. This helps us maintain performance and improve user experience.

Device and technical information

This may include IP address, browser type, operating system, device identifiers, language settings, and security signals. We use this information for security monitoring, troubleshooting, and protecting the platform from abuse.

Transaction information (if applicable)

If the Services enable deposits, withdrawals, or other payments, we may process transaction records, payment method type, payment status, and reconciliation logs. We aim to use payment providers so that sensitive payment details are processed securely and not stored unnecessarily by us.

Support communications

If you contact support, we may keep records of communications, verification steps, and complaint details so we can respond, resolve issues, and manage disputes.

How we use personal information

We may use personal information to:

  • Provide and administer the Services (including account creation where available)
  • Confirm eligibility and enforce the 18+ requirement
  • Process transactions and maintain accurate records (if applicable)
  • Detect, prevent, and investigate fraud, abuse, and security incidents
  • Monitor performance, fix errors, and improve Website reliability
  • Provide customer support and respond to requests
  • Manage cookie preferences and communication choices, including marketing preferences where applicable

Legal bases for processing (general)

Depending on context, processing may be based on:

  • Contract: to deliver the Services you request and manage your account
  • Legitimate interests: to secure, operate, and improve the Website and prevent misuse, balanced with your rights
  • Consent: for optional cookies and certain communications where you opt in
  • Legal obligation: to comply with applicable laws and lawful requests in Australia

Sharing personal information

We may share personal information with:

  • Service providers that support Website operations (hosting, security, analytics, communications, customer support, and payment processing if applicable)
  • Professional advisers where necessary (legal, audit, compliance)
  • Authorities or relevant third parties where required by law, or where needed to protect users, investigate fraud, or enforce our terms

We do not disclose personal information beyond what is necessary for these purposes.

International transfers

Some providers may process information outside Australia. Where cross-border transfers occur, we use reasonable safeguards such as contractual protections and risk-based assessments intended to support appropriate protection of personal information.

Retention

We keep personal information only as long as needed for the purposes described in this policy. Retention may depend on:

  • Whether your account is active or closed
  • Transaction and reconciliation needs (if applicable)
  • Security investigations and fraud prevention
  • Support requests and dispute resolution
  • Recordkeeping obligations that may apply

When information is no longer required, we take reasonable steps to delete it or de-identify it.

Security measures

We use reasonable technical and organisational measures designed to protect personal information, such as access controls, monitoring, and encryption in transit where feasible. However, no online service can guarantee absolute security.

Your rights and choices

Depending on your circumstances and applicable requirements, you may request:

  • Access to your personal information
  • Correction of inaccurate or incomplete information
  • Deletion or de-identification where appropriate
  • Restriction or objection to certain processing
  • Data portability for information you provided, where feasible
  • Withdrawal of consent where processing relies on consent

You can also opt out of marketing communications where available using unsubscribe tools or by contacting us.

How to contact us about privacy

For privacy questions or requests:

Email: kingmakercasino_support@gmail.com

We may request information to verify your identity before fulfilling certain requests to protect your privacy.

18+ users only; minors

The Services are intended for adults aged 18+. We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided personal information, contact us so we can review and take appropriate action.

Updates to this Privacy Policy

We may update this Privacy Policy to reflect changes to the Services, technology, or operational practices in Australia. The latest version applies once posted on kingmakerplay.net.

Contact details

Email: kingmakercasino_support@gmail.com

Phone: +61 9 6147 3381

Address: Level 16, 140 St Georges Terrace, Perth WA 6000, Australia